Terms & Conditions

Effective Date: 9/19/2026

Thank you for choosing O’ My Wash Laundry Service. We are committed to providing convenient, dependable wash, dry, fold, and pickup and delivery services. These Terms & Conditions explain the responsibilities of O’ My Wash Laundry Service (“O’ My Wash,” “we,” “us,” or “our”) and our customers (“you” or “your”).

By placing an order, scheduling a pickup, using our website, or otherwise requesting services from O’ My Wash, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

1. Services

O’ My Wash provides wash, dry, fold, and pickup and delivery laundry services for residential and approved commercial customers.

Services may include:

• Wash, dry, and fold
• Pickup and delivery
• Recurring laundry services
• Commercial laundry services
• Comforter and bedding services
• Other specialty laundry services listed on our website

Services, pricing, availability, and service areas may change from time to time.

O’ My Wash reserves the right to decline an order or individual item when the item presents a safety concern, requires equipment or services we do not offer, or falls outside our service guidelines.

 

 

2. Service Area

O’ My Wash provides pickup and delivery within our designated service areas.

Service availability may vary based on location. Additional fees may apply for certain locations or extended service areas.

Customers are responsible for providing an accurate pickup and delivery address and any access information necessary to complete the service.

3. Pickup and Delivery

Customers are responsible for having their laundry ready for pickup during the scheduled pickup window.

Our pickup and delivery service is generally contactless. Customers should place laundry in the designated location before the scheduled pickup time.

O’ My Wash is not responsible for laundry that is left outside or otherwise accessible before our arrival.

Customers should ensure that the pickup and delivery area is reasonably safe and accessible.

If we are unable to complete a scheduled pickup or delivery because of an inaccessible location, incorrect address, lack of access, unsafe conditions, or other circumstances outside our control, the order may need to be rescheduled and an additional fee may apply.

4. Pickup and Delivery Time Windows

Pickup and delivery times are provided as service windows rather than guaranteed arrival times.

Our standard service schedule is Monday through Friday. Weekend service is generally unavailable unless specifically approved by O’ My Wash.

Customers should allow the full scheduled time window for pickup or delivery.

Unexpected traffic, weather, vehicle issues, equipment problems, high order volume, or other circumstances may occasionally cause delays.

5. Turnaround Time

Our standard laundry turnaround time is approximately 48 hours unless otherwise stated.

Next-day and same-day services may be available for an additional fee and must be requested according to our current booking requirements.

Turnaround time may be affected by holidays, severe weather, equipment issues, unusually large orders, specialty items, or other circumstances outside our reasonable control.

We will make reasonable efforts to communicate significant delays when they occur.

6. Minimum Orders and Pricing

Our current minimum order, per-pound pricing, specialty-item pricing, and additional service fees are listed on our website or provided at the time of booking.

The final price may vary based on the actual weight, quantity, or type of items received.

Specialty items may be charged separately rather than by weight.

Additional charges may apply for services such as:

• Same-day or next-day service
• Stain treatment
• Specialty items
• Certain service-area fees
• Additional trips
• Sanitation or excessive-contamination handling
• Other services requested by the customer

Customers are responsible for all charges associated with services they authorize.

7. Payment

A valid payment method may be required before an order is processed.

Customers authorize O’ My Wash to charge the payment method provided for the applicable laundry services and approved additional charges.

If a payment is declined or an outstanding balance remains unpaid, O’ My Wash may delay delivery, suspend future services, or require payment before additional services are provided.

Prices are subject to change. The price applicable to an order will generally be based on the pricing in effect when the order is processed or booked.

8. Laundry Preparation

Customers are responsible for checking all pockets and removing personal belongings, money, electronics, medications, jewelry, keys, and other items before handing laundry to O’ My Wash.

Customers should also identify items requiring special care and provide any relevant instructions before processing.

O’ My Wash is not responsible for personal items accidentally left in pockets or inside laundry.

9. Laundry Bags and Containers

Customers should use appropriate bags or containers for their laundry.

O’ My Wash may require the use of O’ My Wash branded bags for certain recurring or subscription services.

Laundry should be securely contained to prevent loss or contamination during transportation.

Customers are responsible for returning reusable O’ My Wash bags when applicable.

10. Detergent and Laundry Products

Standard laundry detergent is included with applicable services.

Additional detergent or laundry product options may be available for an additional charge.

Customers requesting fragrance-free, sensitive-skin, or specific laundry products should indicate their preference when booking. O’ My Wash is not responsible for allergies or allergic reactions. Customers are responsible for selecting laundry products that are appropriate for their individual allergies, sensitivities, or preferences.

Customers are responsible for selecting products that are appropriate for their personal preferences, allergies, sensitivities, and household needs. O’ My Wash is not responsible for allergic reactions, sensitivities, or dissatisfaction resulting from a laundry product selected or approved by the customer.

Customer-supplied laundry products may be accepted at O’ My Wash’s discretion and must be clearly identified. The applicable pricing will still be based on the actual weight, quantity, or type of items received, along with any applicable specialty or additional service fees.

11. Stain Treatment

O’ My Wash may provide stain treatment for an additional fee.

Stain treatment is an attempt to improve or remove a stain and does not guarantee complete stain removal.

The results of stain treatment may depend on the type of stain, age of the stain, fabric, previous treatment, heat exposure, and other factors.

O’ My Wash is not responsible for damage that occurs as a result of attempting to treat an existing stain when reasonable care and appropriate methods are used.

Stain treatment is at the customer’s discretion. If a customer chooses standard wash service without stain treatment, O’ My Wash does not guarantee that existing stains will be removed during the regular wash process.

12. Garment Care Instructions

O’ My Wash makes reasonable efforts to follow manufacturer care instructions.

Customers are responsible for identifying items that require special handling and informing O’ My Wash of any special instructions.

When care instructions are missing, unreadable, contradictory, or otherwise unclear, O’ My Wash may use its reasonable judgment regarding how an item should be processed.

Customers acknowledge that normal laundry processing may result in changes such as:

• Shrinkage
• Fading
• Color bleeding
• Stretching
• Changes in texture
• Changes caused by existing fabric conditions

O’ My Wash is not responsible for damage resulting from manufacturer defects, improper labeling, pre-existing conditions, or inherent weaknesses in the material.

13. Items We Accept

O’ My Wash generally accepts common washable household laundry, including:

• Everyday clothing
• Towels
• Sheets
• Bedding
• Approved blankets
• Comforters
• Mattress pads
• Other washable household textiles

Acceptance of specialty items is subject to our current service offerings and equipment capabilities.

14. Items We Do Not Accept

For health, safety, equipment, and service-quality reasons, O’ My Wash may refuse items that include or are contaminated with:

• Bedbugs or other active infestations
• Human or animal feces
• Vomit
• Blood or other significant bodily fluid contamination
• Hazardous chemicals or substances
• Excessive pet hair
• Mold or mildew that presents a health or handling concern
• Extremely strong or hazardous odors
• Flammable or otherwise hazardous materials
• Items requiring alterations, sewing, or repairs
• Items requiring specialty cleaning equipment that we do not currently provide

O’ My Wash reserves the right to refuse any item that we reasonably believe could create a health, safety, equipment, or processing concern.

15. Specialty and Delicate Items

Certain items require additional care or may be priced individually.

Examples may include:

• Down comforters
• Specialty comforters
• Mattress pads
• Pet beds
• Delicate garments
• Other specialty household items

Customers should provide accurate care information when booking specialty items.

O’ My Wash may decline specialty items when the requested service is outside our equipment capabilities or service offerings.

16. Existing Damage and Pre-Existing Conditions

Customers understand that laundry may arrive with existing wear or damage.

This may include:

• Loose or missing buttons
• Broken or weak zippers
• Torn or weakened fabric
• Frayed seams
• Existing stains
• Color fading
• Previous shrinkage
• Fabric deterioration
• Damage caused by previous washing or drying

O’ My Wash is not responsible for pre-existing damage or damage caused by an item’s existing condition or manufacturer defect.

17. Loss or Damage

O’ My Wash takes reasonable care when handling customer laundry.

If an item is believed to have been lost or damaged while in our care, customers should contact us promptly within 24 hours so that the matter can be reviewed.

Claims may require information about the item, its condition before service, purchase information, photographs, or other supporting documentation.

O’ My Wash’s responsibility for any approved claim will be evaluated based on the circumstances of the claim and the condition and reasonable value of the item.

O’ My Wash is not responsible for sentimental value, replacement of entire wardrobes, or consequential or indirect losses.

18. Quality Concerns and Rewash Requests

If you are dissatisfied with the processing of your laundry, please contact O’ My Wash as soon as possible.

When appropriate, we may offer a rewash or reprocessing of the affected item(s).

Customers should not independently rewash, dry, alter, or otherwise modify an item before contacting us about a service-related concern when they are seeking resolution.

Each concern will be reviewed individually.

19. Refund Policy

Payments for laundry services are generally non-refundable once services have been provided or laundry processing has begun.

If O’ My Wash is unable to provide a service that has been paid for, the customer may be eligible for a refund or credit for the portion of the service that was not provided.

If a customer has a concern about the quality of service, the customer should contact O’ My Wash promptly, within 24 hours. Depending on the circumstances, O’ My Wash may offer a rewash, reprocessing, credit, partial refund, or other appropriate resolution.

Refunds are not guaranteed for dissatisfaction related to normal laundry results, including stains that were not treated, fading, shrinkage, color changes, fabric changes, or other conditions addressed in these Terms & Conditions.

Refunds are not guaranteed for a customer-selected laundry detergent, fabric softener, or other laundry product. Customers are responsible for selecting products that are appropriate for their personal preferences, allergies, sensitivities, and household needs. O’ My Wash is not responsible for allergic reactions, sensitivities, or dissatisfaction resulting from a laundry product selected or approved by the customer.

Approved refunds will generally be returned to the original payment method. Processing times may vary depending on the payment provider.

O’ My Wash will review refund requests individually based on the circumstances of the order and the services provided

20. Cancellations, Skips, and Rescheduling

Customers should provide notice as soon as possible when they need to cancel, skip, or reschedule a scheduled pickup.

Customers with recurring or scheduled services will receive a text message or email providing the available option to skip an upcoming pickup when they do not need service.

Customers are responsible for using the provided skip option or contacting O’ My Wash before the applicable cutoff time if they do not want the scheduled pickup.

If the skip option is not used before the applicable cutoff time, the scheduled pickup may remain active and may be subject to the applicable service or cancellation terms.

Repeated cancellations, last-minute cancellations, missed pickups, or customer-requested schedule changes may result in an additional fee.

For recurring or subscription services, additional cancellation, skip, and rescheduling terms may apply.

21. Recurring and Subscription Services

Customers enrolled in recurring or subscription services agree to the applicable subscription terms presented at the time of enrollment.

Subscription terms may include:

• Scheduled pickup frequency
• Included pounds or bags
• Overage charges
• Billing schedule
• Pickup requirements
• Bag requirements
• Cancellation procedures
• Skip procedures
• Rescheduling requirements
• No-rollover provisions

Unused service amounts do not automatically carry forward unless specifically stated in the applicable subscription terms.

22. Sanitation and Contaminated Laundry

O’ My Wash reserves the right to refuse laundry that presents a sanitation or health concern.

If laundry requires additional handling because of excessive contamination, odor, infestation concerns, excessive pet hair, or other unusual conditions, an additional sanitation or handling fee may apply when the service can reasonably be performed.

O’ My Wash may refuse the order if the condition presents an unreasonable health, safety, or equipment concern.

23. Commercial Customers

Commercial customers are responsible for contacting O’ My Wash by placing a bid on our website, email, phone, or text to verify current pricing, requested services, and pickup and delivery arrangements before services are scheduled.

O’ My Wash will make reasonable efforts to contact commercial customers before providing services to confirm the applicable pricing, services, and pickup and delivery arrangements.

If a commercial customer submits a booking without communicating with O’ My Wash, and the requested service, pricing, or pickup and delivery arrangements cannot be confirmed, the service may be delayed or canceled.

Commercial customers may be subject to separate pricing, service agreements, pickup schedules, payment terms, minimum volumes, and other requirements.

Commercial accounts may require a written service agreement or contract.

If a commercial agreement conflicts with these general Terms & Conditions, the terms of the signed commercial agreement will control for that specific account or service.

24. Lost and Found Items

If personal belongings are discovered in customer laundry, O’ My Wash will make reasonable efforts to return the item to the customer.

O’ My Wash is not responsible for personal belongings accidentally left inside pockets, bags, or laundry.

Unclaimed items may be retained for a limited period before being donated, discarded, or otherwise handled at O’ My Wash’s discretion.

 

25. Customer Privacy

O’ My Wash collects and uses customer information as necessary to provide services, process payments, communicate with customers, and operate our business.

Customer information will be handled in accordance with our Privacy Policy.

26. Weather, Emergencies, and Unforeseen Circumstances

O’ My Wash may experience service interruptions or delays because of circumstances outside our reasonable control, including:

• Severe weather
• Road closures
• Vehicle problems
• Equipment failure
• Power outages
• Natural disasters
• Emergencies
• Public safety concerns
• Other unforeseen circumstances

When reasonably possible, customers will be notified of significant delays or service changes.

27. Right to Refuse Service

O’ My Wash reserves the right to refuse or discontinue service when:

• An order presents a health or safety concern
• Laundry contains prohibited materials
• A customer repeatedly violates our policies
• A payment remains unpaid
• A location is unsafe or inaccessible
• The requested service is outside our capabilities
• Other circumstances make the service unreasonable to perform

28. Changes to These Terms

O’ My Wash may update or revise these Terms & Conditions from time to time.

Updated terms will be posted on our website with a revised effective date.

Continued use of our services after updated terms become effective constitutes acceptance of the revised Terms & Conditions.

29. Customer Agreement

By booking a pickup, submitting laundry for processing, or otherwise using O’ My Wash Laundry Service, you acknowledge that:

• You have had an opportunity to review these Terms & Conditions.
• You agree to the applicable pricing and service policies.
• You understand that laundry results may vary depending on fabric, stains, previous treatment, and manufacturer instructions.
• You are responsible for removing personal belongings from laundry before service.
• You understand that O’ My Wash may refuse items that present health, safety, equipment, or processing concerns.
• You agree to provide accurate contact, pickup, delivery, and payment information.

Thank you for choosing O’ My Wash Laundry Service. We appreciate the opportunity to lighten your load.